Long waits, waves of calls, website crashes: Social Security is breaking down
- North Shore Democrats of Travis County
- Mar 26
- 3 min read
Donald Trump, Elon Musk, and the rest of the Unamerican MAGAs who have taken over Washington are succeeding in destroying Social Security, a federal agency that has never failed in its mission to deliver checks each month.
The Social Security Administration website crashed four times in 10 days this month because the servers were overloaded, blocking millions of retirees and disabled Americans from logging in to their online accounts. In the field, office managers have resorted to answering phones in place of receptionists because so many employees have been pushed out. Amid all this, the agency no longer has a system to monitor customer experience because that office was eliminated as part of the cost-cutting efforts led by Elon Musk.
And the phones keep ringing. And ringing.
The federal agency that delivers $1.5 trillion a year in earned benefits to 73 million retired workers, their survivors, and poor and disabled Americans is engulfed in crisis — further undermining the already struggling organization’s ability to provide reliable and quick service to vulnerable customers, according to internal documents and more than two dozen current and former agency employees and officials, customers and others who interact with Social Security.
The turmoil is leaving many retirees, disabled claimants, and legal immigrants needing Social Security cards with less access or shut out of the system altogether, according to those familiar with the problems.
“What’s going on is the destruction of the agency from the inside out, and it’s accelerating,” Sen. Angus King (I-Maine) said in an interview. “I have people approaching me all the time in their 70s and 80s, and they’re beside themselves. They don’t know what’s coming.”
Elon Musk plans to close at least three Social Security offices across in Texas. 30 million Texans need to know:
The federal agency that delivers $1.5 trillion a year in earned benefits to 73 million retired workers, their survivors and poor and disabled Americans is engulfed in crisis — further undermining its ability to provide reliable and quick service to vulnerable customers, according to internal documents and more than two dozen current and former agency employees and officials, customers and others who interact with Social Security.
For now, the agency is run by a caretaker leader in his sixth week on the job who has raced to push out more than 12 percent of the staff of 57,000. He has conceded that the agency’s phone service “sucks” and acknowledged that Musk’s U.S. DOGE Service is really in charge…
The turmoil is leaving many retirees, disabled claimants and legal immigrants who need Social Security cards with less access or shut out of the system altogether, according to those familiar with the problems.
The AARP announced on Monday that more than 2,000 retirees per week have called the organization since early February — double the usual number — with concerns about whether benefits they paid for during their working careers will continue.
Depending on the time of day, a recorded message tells callers [to Social Security offices] that their wait on hold will last more than 120 minutes or 180 minutes. Some report being on hold for four or five hours.
Scammers are already taking advantage of the chaotic moment, according to internal emails obtained by The Post.
Comentários